Frequently Asked Questions

When can I expect my order?

  • Please allow 1-3 business days to process your order.
  • After that it generally takes another 2-3 business days for shipping.
  • Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.

Why Have I Not Received My Order, yet I received confirmation that it was delivered?

  • A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day. Packages are occasionally left with neighbors, a building manager, or your mail room and receiving department if shipped to a business.
  • Make sure to check areas such as a porch, garage, or even behind bushes. Please check with neighbors or household members as they may have received the package on your behalf.
  • If you do not receive the package within the next 2-3 business days, please let us know so we can work on a solution.

My shipping address was entered incorrectly, how do I fix it?

  • Please email us as soon as possible at

  • Provide your name, order number and the correct mailing address. We will update it in our system if it has not already left our facility.

What is your return / refund policy?

  • We want you to love all KB's merchandise, but if you’re dissatisfied for any reason, we want to make it right. Please visit the Returns and Refunds page [Click Here]. This link will provide you with detailed steps on how to process a return.  You may also contact us by email for any customer service requests at

Do you ship internationally?

  • Yes, we ship to the following countries: USA, Canada, Select European Countries.

  • If you are from a country that is not listed, contact us and we will add it to our shipping zone. 

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